Istanbul, Turkey

info@zymafreight.com

Privacy Policy

(Compliant with Turkish Personal Data Protection Law No. 6698 — KVKK)

Last Updated: 01.01.2023

1. Introduction
Welcome to ZYMA Freight ("we", "us", or "our"). This Privacy Policy governs how we collect, process, store, and protect your personal data in accordance with:
  • Turkish Personal Data Protection Law No. 6698 (KVKK);
  • Related regulations and guidelines issued by the Turkish Personal Data Protection Board (KVKK Kurulu).
By using our website zymafreight.com/ and services, you consent to the data practices described in this Policy.

2. Data Controller Information

3. What Personal Data We Collect
We may collect:
  • Identification data: full name, ID/passport number (if required for shipping);
  • Contact details: email, phone number, postal address;
  • Transactional data: shipment details, quotes, order history;
  • Technical data: IP address, browser type, device information;
  • Communications: records of your interactions with us.

4. Legal Basis for Processing (KVKK Art. 5−6)
We process your data only when justified by:
  • Your explicit consent (where required);
  • Contractual necessity (e.g., to fulfill a shipment);
  • Legal obligations (e.g., customs compliance);
  • Legitimate interests (e.g., service improvement, fraud prevention).

5. Purposes of Processing
Your data is used for:
  • Providing and managing logistics services;
  • Processing quotes and orders;
  • Customer support and communication;
  • Compliance with Turkish customs and transportation laws;
  • Service improvement and analytics.

6. Data Sharing
We do not sell your data. Disclosure occurs only:
  • With service providers (e.g., carriers, customs brokers) under strict confidentiality agreements;
  • When required by Turkish law (e.g., to government agencies);
  • With your explicit consent;
  • In case of business transfers (e.g., merger).

7. International Data Transfers
If data is transferred outside Turkey, we ensure:
  • Adequate protection via Standard Contractual Clauses or KVKK-approved mechanisms;
  • Compliance with KVKK Art. 9 on cross-border transfers.

8. Data Retention
We retain your data only as long as necessary for:
  • Service delivery (e.g., shipment tracking);
  • Legal requirements (e.g., tax records: 5 years under Turkish law);
  • Dispute resolution.
Afterwards, data is anonymized or securely deleted.

9. Your Rights (KVKK Art. 11)
You have the right to:
  • Access and rectify your data;
  • Request erasure ("right to be forgotten");
  • Restrict processing;
  • Object to processing;
  • Data portability;
  • Withdraw consent (if given);
  • Lodge complaints with the Turkish Personal Data Protection Board.
To exercise these rights, contact:
Email: info@zymafreight.com

10. Security Measures (KVKK Art. 12)
We implement:
  • Technical safeguards: encryption, firewalls, access controls;
  • Organizational measures: staff training, confidentiality agreements;
  • Incident response protocols (including mandatory breach notification to KVKK within 72 hours).

11. Cookies and Tracking
Our website uses cookies to:
  • Ensure functionality;
  • Analyze traffic (via tools like Google Analytics);
  • Personalize user experience.
You can manage cookie preferences via your browser settings.

12. Children’s Data
We do not intentionally collect data from individuals under 18 without parental consent.

13. Changes to This Policy
Updates will be:
  • Posted on our website;
  • Communicated via email (if you’ve subscribed);
  • Compliant with KVKK notification requirements.

14. Contact Us
For questions or requests:

Contact us:

info@zymafreight.com
Istanbul, Turkey
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